Please also refer to our full Terms & Conditions.
8.1 Subject to clause 7, and without limiting clauses 6.10, 8.4, 12.3 and 14.5, to the fullest extent permitted by law, we will not accept products for return unless:
(a) If you are in Australia:
(i) they have been damaged during delivery, were not received by you in full working order, have been double-delivered or mistakenly supplied; and
(ii) you contact us within 14 days of receipt of the products concerned.
(b) If we are satisfied (after we have examined the products) that the product has been damaged during delivery to you or were not received by you in full working order, we will, at our option and as your sole and exclusive remedy, repair the products, replace the products or provide a refund for the products.
8.2 We will pay the costs of return:
(a) if the products are returned in accordance with clause 8.1(a) and 8.1(b); or
(b) if you are terminating an order because we have told you of an upcoming change to these terms (under clause 14.5), we have told you of a suspension (under clause 6.10, an error in pricing (under clause 12.3) or a delay in delivery due to events outside our control (under clause 6.4).
In all other circumstances you must pay the costs of return.
8.3 Subject to clause 8.4, all refunds will be for the price you paid for the products including delivery costs, by the method you used for payment.
8.4 If you are exercising your right to change your mind (under clause 4.6), we will refund you the price of the products not supplied, less any delivery costs, storage fees or any other expenses EasiYo has incurred up to and including the date of cancellation.
8.5 The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer.
8.6 We will make any refunds due to you as soon as possible.